Returns & Exchanges

At Reptile Pets Direct, we want you to be completely satisfied with your fashion purchases, which is why we offer a hassle-free 30-day return policy for all unworn apparel and accessories. If your items don't fit or meet your expectations, simply follow our streamlined process to secure a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are free from any signs of wear or damage.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy while we process your refund within 5-7 business days.